Privacy Policy

DoorWorth is a product of JMIE Investments LLC (“we,” “us,” “our”). This Privacy Policy explains what information the DoorWorth mobile application (the “App”) collects, how we use and protect it, and the choices you have.

1. Information We Collect

• Account information — your name and email address when you create an account.
• Property & financial information you enter — details about your rental properties, tenants, income, and expenses.
• Bank transaction data (via Plaid) — if you choose to connect a bank account, we use Plaid Inc. to securely retrieve your transaction history so you can review and categorize it in the App. We never see or store your bank login credentials — those are entered directly with Plaid.
• We do not collect or store Social Security Numbers. If you use tenant screening, the applicant enters their SSN directly with the credit bureau; it never passes through or is stored by DoorWorth.
• Fraud-prevention and payment-risk data — when an account is created, when a landlord sets up bank payments, and when a tenant pays by bank transfer, we record the network address (IP) and device or browser identifiers of the request, the time, the outcome of each payment (paid, returned, disputed, blocked), changes to a landlord’s payout bank account, and a one-way identifier (“fingerprint”) that Stripe derives from a bank account so the same account can be recognized without storing its number. We keep this data in server-only records that the App cannot read. We keep a block list of accounts, email addresses and bank-account fingerprints involved in returned, disputed or fraudulent payments.
• Access codes — if you add access codes for a property (such as a lockbox combination, smart-lock PIN, gate or alarm code, where a key is kept, or Wi-Fi details), we store them encrypted, in server-only records the App can’t read directly; the App shows them only to you, after you sign in again. They are never shared except through a link you create, which shows one code and expires. They are never given to the in-app assistant (it only knows that a code is on file), and never included in exports, reports, notifications or emails. When someone opens a link you created, we record when and the type of device, and show that to you. Deleting your account deletes your codes and your links. Review-by date for this item: April 17, 2027.

2. How We Use Your Information

We use your information solely to provide the App’s features: tracking your properties’ finances, importing and categorizing transactions, generating reports, and providing in-app assistance. We also use the fraud-prevention data described in section 1 to detect and prevent fraud, to decide whether to hold, limit or refuse a bank payment or payout, to recover returned or disputed payments as described in our Terms of Use, and to investigate and report suspected fraud. We do not use your data for advertising.

3. How We Share Your Information

We do not sell, rent, or share your personal or financial data with third parties for their own purposes. We share data only with service providers that help us operate the App (such as Google Firebase for secure hosting, Plaid for bank connectivity, and Stripe for payment processing), only as needed to provide the service, or where required by law.

Fraud and disputed payments. When a bank payment is returned, disputed, or identified as suspected fraud, we may share the related account, payment and fraud-prevention data (including names, email addresses, bank names and partial account numbers, network addresses and payment history) with Stripe and its risk teams, with the banks involved in the payment, with law enforcement agencies such as the FBI’s Internet Crime Complaint Center, with courts or collection services pursuing recovery, and with the other party to the payment where needed to recover it. We do this to protect landlords, tenants and DoorWorth from loss, and we share only what the investigation or recovery needs.

4. Plaid

When you connect a bank account, you do so through Plaid Inc. Your use of Plaid is also governed by Plaid’s End User Privacy Policy. We receive only the transaction data needed to power the App’s bookkeeping features; bank access tokens are stored on secure servers and are never accessible from the App.

5. Data Security

We protect your information using industry-standard measures: encryption in transit (TLS) and at rest (AES-256), strict per-user access controls, and storage of sensitive credentials in a dedicated secrets manager. Bank access tokens are stored server-side only, and our security rules deny client applications any access to them.

6. Data Retention & Deletion

We retain your information for as long as your account is active. You may request deletion of your account and associated data at any time by emailing doorworthapp@gmail.com; we will delete your personal and financial data within 30 days of a verified request, except where retention is required by law. Connected bank access tokens are removed when you disconnect a bank or delete your account. We review this policy periodically.

AI document reading. If you ask DoorWorth's assistant to read a document you uploaded (for example an inspection report, insurance declarations page, or lease), that document is transmitted to our AI provider (Anthropic) solely to extract the facts shown to you for approval. It is processed under commercial API terms that do not use your data to train the provider's models. DoorWorth stores only the individual facts you see on screen (with the page and quote they came from) — never the document's full text — and any Social Security, tax-ID, account, loan, or license numbers found in a document are discarded rather than stored. Reading happens only when you tap to allow it, or when you have turned on automatic reading of new uploads in the app.

Rental applicants. When someone applies for a rental through a landlord's DoorWorth application link, the answers they submit are delivered to that landlord and stored in the landlord's own records. Our server keeps a copy of the submitted application only until the landlord's app has imported it, plus 30 days, and then deletes it. If applicants apply as a group (roommates or a co-signer), the server keeps only the group's membership and status — never anyone's answers — for 90 days, and no member of the group can see another member's application. The application form never asks for a Social Security Number, and an answer that looks like one is refused. Deleting a landlord's account also deletes the applications and application groups sent to them. Applicants may ask us to delete their application at doorworthapp@gmail.com.

7. Your Choices & Rights

You may access, correct, or delete your information, and disconnect any linked bank, at any time from within the App or by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws.

8. Consent

By creating an account and using the App — and, where applicable, by completing Plaid’s bank-connection consent flow — you consent to the collection, processing, and storage of your information as described in this Policy.

9. Children’s Privacy

The App is not directed to individuals under 18, and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Effective” date above and, where appropriate, notifying you in the App.

11. Contact Us

JMIE Investments LLC — DoorWorth
Henderson, Kentucky, USA
Email: doorworthapp@gmail.com